🔄 7-Day Return Window
AA Gems & Jewelry accepts returns within 7 days of delivery. If you are not satisfied with your purchase, you may initiate a return request within this period.
Important: The 7-day return period begins from the date your order is delivered — not the date of purchase. Returns requested after 7 days will not be accepted under any circumstances.
✅ Return Eligibility Conditions
To be eligible for a return, your item must meet ALL of the following conditions:
- The gemstone must be in its original condition — undamaged, unworn, and without any alterations
- The product must be returned in its original packaging
- All certificates and documentation provided at time of purchase must be included
- The return must be initiated within the 7-day delivery window
- Proof of purchase must be provided
📦 Defective or Transit-Damaged Items
We accept returns for items that arrive defective or damaged during shipping. To protect both parties, the following rules apply:
- Damage or defects must be reported within 48 hours of delivery with clear photos and/or video
- Photos must show: (a) the outer packaging, (b) the inner packaging, and (c) the damaged/defective item
- Do not discard the original packaging — courier inspection may be required
- We file a damage claim with the courier on your behalf; refund is processed once the claim is approved
Important: If the packaging shows no external damage but the item inside is defective, we treat this as a pre-shipping defect and issue a full refund immediately upon return. If the packaging is visibly crushed, torn, or water-damaged, we treat this as transit damage and pursue the courier for compensation.
❌ Non-Refundable Cases
Returns will NOT be accepted and refunds will NOT be issued in the following cases:
No Return / No Refund:
- Gemstone is damaged, scratched, altered, or resized by the customer after delivery
- Return is requested after the 7-day delivery period
- Original certificates or documentation are missing
- Product is not in its original condition or packaging
- Personalized or custom-made orders
- Sale or clearance items
- Transit damage reported after 48 hours or without photo/video evidence
📋 Refund Process
Follow these steps to initiate a return:
- Contact us within 7 days of delivery — WhatsApp or email us at info@aagemsandjewelry.com with your order details and reason for return
- Await approval — our team will review your request and respond within 24–48 hours
- Ship the product back to our designated address once your return is approved
- Inspection — we inspect the returned item upon receipt
- Refund processed — approved refunds are processed within 5–7 business days via the original payment method (WhatsApp, JazzCash, Easypaisa, or Payoneer)
📦 Return Shipping
Customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Recommendation: We strongly recommend using a trackable courier service (FedEx, DHL, or TCS) to ensure safe return delivery. AA Gems & Jewelry is not responsible for items lost or damaged during return transit.
⚠️ Important Notes
- Refunds are issued via the same payment method used for the original purchase
- We reserve the right to reject returns that do not meet our policy conditions
- In case of a dispute, please contact us — we are committed to resolving all issues fairly
- This policy applies to all orders placed through aagemsandjewelry.com, WhatsApp, and our social media channels